Privacy Policy

Last updated: April 21, 2026

1. Information We Collect

When you use Pictavelle, we may collect the following information:

Photos you upload: Stored temporarily for processing and print fulfillment
Email address: Provided at checkout for order confirmations and shipping updates
Shipping address: Required for physical product delivery
Payment information: Processed securely by Stripe — we never store card details
Usage analytics: Anonymous usage data to improve the Service (page views, feature usage)

2. How We Use Your Information

To process and fulfill your print orders
To send order confirmations, shipping updates, and delivery notifications
To provide customer support
To improve the Service and user experience
To detect and prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Photo Storage and Deletion

Photos you upload are used solely to generate your artwork and fulfill your order. Photos and artwork are stored privately and kept so we can handle reprints, replacements and customer service requests for your order.

You may request immediate deletion of your photos at any time by contacting us at privacy@pictavelle.com.

4. Third-Party Services

We use the following third-party services to operate Pictavelle:

Stripe — Payment processing (Stripe Privacy Policy)
Printful — Print production and shipping (Printful Privacy Policy)
Mailgun — Transactional email delivery
Google Gemini — AI image generation (photos are sent to Google's API for processing)
Replicate — Image upscaling for print-ready resolution

Your shipping address and email are shared with our fulfillment partner (Printful) solely for order delivery purposes.

5. Cookies and Tracking

We may use the following tracking technologies when their respective pixel IDs are configured:

Meta (Facebook) Pixel — for ad conversion tracking
TikTok Pixel — for ad conversion tracking
Pinterest Tag — for ad conversion tracking
Google Ads / gtag.js — for ad conversion tracking
Klaviyo — for email marketing analytics

These tools may set cookies on your browser. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

6. Data Security

We implement industry-standard security measures to protect your data, including HTTPS encryption, secure payment processing via Stripe, rate limiting, and access controls on our administrative systems. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

Request access to personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications

To exercise any of these rights, contact us at privacy@pictavelle.com.

8. Children's Privacy

Pictavelle is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For privacy-related inquiries, contact us at privacy@pictavelle.com.