Last updated: April 21, 2026
We want you to love your Pictavelle art. Because each piece is custom-made from your photo, we handle refunds on a case-by-case basis to ensure your satisfaction.
If your print arrives damaged, defective, or with a significant print quality issue, we will either reprint and reship your order at no cost or issue a full refund — your choice.
To report a damaged or defective item:
If you receive the wrong item or if there was an error in your order (wrong style, wrong size), we will reprint and ship the correct item at no additional cost.
If you're not satisfied with the artistic quality of your print, please reach out to us. While custom-made products are generally non-refundable, we review each case individually and will work with you to find a resolution, which may include:
Refunds are generally not available for:
Orders can be cancelled for a full refund within 1 hour of purchase, before the order is submitted to our print partner. After that, the order enters production and cannot be cancelled.
Email us at support@pictavelle.com with:
We aim to respond to all refund requests within 24–48 hours. Approved refunds are processed back to the original payment method within 5–10 business days.
Questions about our refund policy? Contact us at support@pictavelle.com.